Refund policy

Returns and Warranty: We honor all manufacturer warranties on products purchased through us as “new”. Warranty policies for all products sold by Westend Trains Inc. are available upon request. All returns are subject to a 20% restocking fee unless defective. Defective items will be repaired or replaced at the discretion of the respective manufacturer. Special orders cannot be accepted for return unless defective whereby they will be repaired or replaced at the discretion of the respective manufacturer. Please notify us prior to any type of return and we will instruct you how to most effectively complete the return.